The Problem:
A major high-tech company was convinced their service performance was costing them business.  So convinced, they allocated six million dollars to hire, train and deploy new technicians.

The Navicom Solution:
Before proceeding, they asked for our assistance just to make sure they were on the right path.  As it turned out, more tech support was not the answer.  We provided in-depth knowledge that showed with certainty:

• Customers were not concerned whether the technicians arrived in 2, 3, 4 or even 5 hours.
• Customers only cared that tech support showed up when they said they would.

The Result:
All it took was a simple change of policy regarding scheduling and the company saved $6 million while taking the right steps towards delivering outstanding customer service.

The Problem:
A major communications firm was suffering huge turnover from call centre operations. It was costing the firm millions and leaving customers dissatisfied.

The Navicom Solution:
Navicom's Integrated Business Intelligence locked in on precisely what was driving the high defection rate. With clear accurate knowledge, the firm was able to change hiring profiles and training to drive employee loyalty.

The Result:
In just 18 months, the firm reduced their turnover rate from more than 30% to less than 8%. Both customers and employees were very pleased.

The Problem:
Beset by competition, a major world-wide insurance provider saw revenue fall by $15 million a month due to significant defections in broker written policy premiums.

The Navicom Solution:
We provided the knowledge and facilitated the decision making required for this client to boldly create a new value proposition.  The new value proposition helped the insurer differentiate their offering from their competitors while maintaining operational excellence.

The Result:
The new value proposition was effective.  It proved to be so different from that of their competitors, the $15 million monthly defections stopped almost immediately.

The Problem:
A major retailer was mired in an undifferentiated market place. With no real difference between themselves and the competition, they ended up just playing the price game.   The firm felt they had something different and better to offer the marketplace. But how do you change?

The Navicom Solution:
Using Navicom's Integrated Business Intelligence, the firm was able to facilitate dialogues and workshops that led to completely remodelled stores and a whole new way of thinking.

The Result:
Not only did the firm become an industry leader; they've stayed ahead of the competition ever since.